Delivery & Returns

Delivery
When you place an order we aim to have it in the post to you within 72 hours, if in Ireland you should receive your order within 7 working days of us receiving payment. Unfortunately during busier time periods this may be a few days longer but if you need your order quickly, email us at info@kidzoo.ie and we will put it to the top of the list.

We use An Post to deliver our products, if at any stage you do not receive your product within 7 days of receiving your dispatch email please email info@kidzoo.ie and we will look into it.

All our Irish orders are delivered via An Post. When dispatched you will receive an email confirming this from us. On the day of delivery you will receive a text from An Post with your tracking number and an estimated delivery window and it will also give you instructions to change this.

If you’re outside Ireland we deliver using tracked delivery with An Post. This can take up to two weeks to arrive to you depending on where in the world you are.

Please double-check the address for delivery and mobile phone number before you confirm your order, we can change it afterwards if it has not been dispatched but if we dispatch to the wrong address and the order is returned to us we will have to charge you a second time for delivery using Paypal.

If Your Item Does Not Arrive
We will always offer to resend your item after checking the address you specified on the order. If you have input the incorrect address unfortunately we cannot resend the item unless it is returned to us. We include return addresses on all items which go out so most of the time they do return the parcel but if not as the error was on your part unfortunately we cannot send a new parcel.

We will always offer you the option of a partial refund for your order, excluding the delivery charges.

If Your Item Is Returned To Us
We will always contact you to confirm the address you specified in your order is correct. If it is correct we will resend your order, we may have to charge you for a delivery a second time. For example if An Post was unable to deliver your item and you did not collect it from their depot as requested. If it is returned because of an incorrect address, insufficient address details or a misprint on your part again we may have to charge you for postage again. If the error is on our part we will resend your item free of charge.

We will always offer you the option of a partial refund for your order, excluding the delivery charges.

Returns
If for some reason you are unhappy with your purchase, please contact us as soon as possible. If your item is damaged (they have all been quality checked before being posted) we will offer a replacement, or a full refund, on receipt of the item provided that you return the goods to us and we are reasonably satisfied that the goods have not suffered damage after delivery.

If you are unhappy with your item for any other reason we will be happy to discuss it. Please email info@kidzoo.ie at any stage. If you are exchanging a product for a different product, please note the product needs to be returned to us in its original packaging and undamaged. If we cannot resell the product we cannot refund or exchange it.

Our Returns address is:
Kidzoo.ie,
20 Henley Villas,
Churchtown,
Dublin 14

If You Email Us
If you send us a query we will endeavour to respond within 24 hours to acknowledge your email and hopefully provide a solution. Our email address is info@kidzoo.ie.

Complaints
If you are unhappy with the products you have received from us please email us at info@kidzoo.ie.