User Terms & Privacy

Please read the following points carefully as visiting our website and ordering our products are taken to be implied consent.

Copyright
All drawings, images and descriptive matter on this website are the property of Fionnuala O'Shea, trading as Kidzoo.ie. All images on this website are copyrighted and under no circumstances are they to be reused (online or printed) without the owner's permission.

Shopping with Kidzoo.ie
You can purchase any products on this website and pay using the payment methods available via our online shopping platform Shopify. Shopify handles the billing side of all online Kidzoo products. Shopify operates a very secure ecommerce solution and invests significant resources to continually adjust to the latest threats. When we receive your payment and order details we will send you a confirmation email automatically. When we have packed your order to be posted you will receive another email confirming this. We aim to have your order with you within 7 working days.

We make reasonable efforts to ensure that this website is available to view and use 24 hours a day throughout each year however, this is not guaranteed. The website may be temporarily unavailable at anytime because of: server or systems failure or other technical issues; reasons that are beyond our control; required updating, maintenance or repair.

Prices

Prices are shown on each product and include VAT where applicable.

We try to make sure that the prices on our website are accurate but it is possible that an error may occur. If we discover an error in pricing of the goods in your order we will inform you as soon as possible using the contact details you supply us and give you the option of reconfirming your order at the correct price or cancelling it.

In the event of an order being cancelled, any payment already made for the goods will be refunded in full to whichever payment method was selected.

It is unlikely that an item will be out of stock when you order. However if this does happen we will contact you using the email address specified with your order and either offer you an alternative, the option to wait for the item to come back into stock, or a refund if applicable.

Returns
If for some reason you are unhappy with your purchase please contact us as soon as possible. If your item is damaged (they have all been quality checked before being posted) we will offer to replace or a full refund on receipt of the item provided that you return the Goods to us and we are reasonably satisfied that the Goods have not suffered damage after delivery.

If you are unhappy with your item for any other reason we will be happy to discuss it, please email info@kidzoo.ie at any stage. If you are exchanging a product for a different product please note the product needs to be returned to us in it’s original packaging and undamaged. If we cannot resell the product we cannot refund or exchange it.

Returns Address
Kidzoo.ie, 20 Henley Villas, Churchtown, Dublin 14.

If your item does not arrive
We will always offer to resend your item after checking the address you specified on the order. If you have input the incorrect address unfortunately we cannot resend the item unless it is returned to us by An Post. We include return addresses on all items which go out so most of the time they do return the parcel but if not as the error was on your part unfortunately we cannot send a new parcel.

We will always offer you the option of a partial refund for your order, excluding the delivery charges.

Unfortunately if you report that your item didn’t arrive 90+ days after it was dispatched with An Post we have no tracking for it and are unable to provide you with any information.

If your package is reporting as delivered with An Post but you didn’t receive it we will always endeavour to get the driver back to recover the package. If it is more than 30 days though since it was dispatched it’s unlikely the driver will recall if he left it with a neighbour for example so we will do our best but it makes it difficult to trace. Please always report a missed delivery or undelivered package to us within 10 days to get the best outcome.

If your item is returned to us
We will always contact you to confirm the address you specified in your order is correct. If it is correct we will resend your order, we may have to charge you for a delivery a second time, if for example An Post were unable to deliver your item and you did not collect it from their depot as requested. If it is returned because of an incorrect address, insufficient address details or a misprint on your part again we may have to charge you for postage again, if the error is on our part we will resend your item free of charge.

We will always offer you the option of a partial refund for your order, excluding the delivery charges.

Privacy Policy
We take your privacy seriously. We use Shopify to manage our online store and payment system. Your account data and order information including payment gateway information is stored on their platform. Shopify operates a very secure ecommerce solution and invests significant resources to continually adjust to the latest threats.

Your Account with Us
We store your account details (name, email, postal address, phone number, username and hashed password) via Shopify, so that we can contact you again if necessary in relation to an order. Shopify protects these details and maintains all data as securely as possible.

Communication from Us
If you have opted in to receive information or signed up to our newsletter we will contact you with promotional offers and news. You have the option to opt out of this email marketing at any time by choosing the unsubscribe option on the email. We use Mailchimp for these emails. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Your Rights under GDPR
You have the right to access (to know what information we have on file for you), portability (we provide you with a copy of all information), rectification (we correct any data if it is incorrectly on file) and deletion (we delete the data we have on file for you). If you would like your account to be deleted, removed or a copy of the data sent to you please email info@kidzoo.ie.

Please note we cannot delete your data if we have an order which has not yet been processed, if there is an ongoing customer service query or dispute in relation to your order or the data we have on file for you. We may also need to retain some order information from a revenue and legal perspective.

Data Retention
If you have an account with us or have placed an order with us in the past we will maintain and retain your data unless you specifically request it to be removed.

Your Responsibilities
It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer. We cannot guarantee and cannot be responsible for the security or privacy of the website and any information provided by you. If you fear a breach may have occurred please contact us on info@kidzoo.ie as soon as possible and we will investigate further.

Cookie Policy

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites. Cookies are not programs or software. When you visit a website it stores a snippet of text from your visit, the next time you visit this text is retrieved by the website and they recognise you depending on the type of website.

So when it feels like a website knows your preferences or is showing you items based on previous searches or choices this is because the website has used a cookie to recognise you. Cookies on our website do NOT store personally identifiable information such as postal addresses, email addresses or phone numbers.

Our cookies help us:
Make our website work as you’d expect
Save you having to login every time you visit the site (if you opt to be remembered)
Remember your settings during and between visits
Improve the speed/security of the site
Allow you to share articles & products with social networks like Facebook
Personalise our site to you to help you get what you need faster
Continuously improve our website for you

We do not use cookies to:
Collect any personally identifiable information
Collect any sensitive information

Granting us permission to use cookies
Should you wish to remove or not use cookies from our site you can disable cookies through options on your browser menu at any time, however please be aware that doing so will likely mean that our site will not work as you would expect.

Please note, if you disable these cookies our site will not function as it should – you may not be able to login for example.

1. Third Party Functions
Our site, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube video, or Facebook feed.
Disabling these cookies will likely break the functions offered by these third parties.

2. Anonymous Visitor & Behavioural Statistics Cookies
We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using, how long they spend on the site, what page they look at, how they find the website etc. This helps us to continuously improve our website. We use Google Analytics in this capacity.

For any further queries you can email info@kidzoo.ie or write to us at

Kidzoo.ie
20 Henley Villas,
Churchtown,
Dublin 14